At luki91, your personal data is handled with the same care and precision we apply to every aspect of the platform. This Privacy Policy sets out exactly what information we collect, why we collect it, how it is used, and the rights you hold as a luki91 player in Pakistan.
Name, CNIC, DOB, mobile number, and email collected at sign-up.
KYC checks confirm your identity and age (21+) before withdrawals.
Data encrypted at rest and in transit; access restricted to authorised personnel.
Access, correct, or delete your data by contacting support at any time.
luki91 will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate, secure, and improve the luki91 platform for your benefit.
All data transmitted between your device and luki91 servers is encrypted using industry-standard TLS protocols. Sensitive data stored on our systems — including payment details and identity documents — is encrypted at rest.
luki91 collects only the data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or beyond what is required to deliver, secure, and improve our services to Pakistani players.
Your data is not kept indefinitely. luki91 applies clear retention schedules aligned with legal, regulatory, and operational requirements. Once data is no longer needed, it is securely deleted or anonymised.
In the unlikely event of a data security incident affecting your personal information, luki91 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
You retain the right to access, correct, export, and request deletion of your personal data at any time. luki91's support team processes all data rights requests promptly — simply contact us at support@luki91.com.
luki91 ("we", "us", "our") is committed to safeguarding the privacy and personal data of every individual who visits, registers on, or interacts with the luki91 platform at luki91.com (the "Platform"). This Privacy Policy explains in clear, transparent terms how we collect personal information, why we collect it, the legal basis on which we process it, how long we retain it, and the rights available to you as a data subject.
This Privacy Policy applies to all personal data processed by luki91 in connection with your use of the Platform, including account registration, identity verification, financial transactions, customer support interactions, marketing communications, and technical platform usage. It applies to all users of the Platform, including registered players, visitors, and prospective players.
Please read this Privacy Policy carefully. By accessing or using the luki91 Platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should discontinue use of the Platform and contact us to close your account.
This Privacy Policy must be read alongside luki91's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and luki91.
For the purposes of this Privacy Policy, luki91 acts as the data controller in respect of all personal data collected through the Platform. As data controller, luki91 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
luki91 operates under an international gaming licence that imposes obligations relating to data protection, player privacy, and responsible data handling. These obligations are integrated into our data governance practices and reflected throughout this Privacy Policy.
All enquiries relating to data protection, privacy rights, or this Privacy Policy should be directed to our support team:
luki91 collects personal data through several channels and at various points during your use of the Platform. The categories of personal data we collect are described below.
When you create a luki91 account, we collect: your full legal name, date of birth, gender, Pakistani residential address, email address, and Pakistani mobile phone number. This information is required to create and operate your account and cannot be omitted.
To comply with our licence obligations and applicable financial regulations, luki91 collects the following documents and data as part of the Know Your Customer (KYC) process:
luki91 records details of all deposits and withdrawals processed through your account, including: transaction amounts in PKR, timestamps, payment method identifiers (e.g., last four digits of a bank account or registered JazzCash mobile number), and transaction reference numbers.
We maintain detailed records of all gaming activity on your account, including: games played, bet amounts and outcomes, session durations, win/loss records, and bonus usage history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access the luki91 Platform, we automatically collect certain technical data, including: your IP address, browser type and version, operating system, device type and identifiers, referral URL, pages visited, and session duration. This data is collected via server logs and cookies (see Section 7).
If you contact luki91 via live chat, email, or any other support channel, we retain a record of that communication including your name, contact details, the content of the communication, and the date and time it was received.
Where you have opted into marketing communications, we record your preferences, the communications you have received from us, and any interactions with those communications (e.g., whether you opened an email or clicked a link).
| Data Category | Collected At | Required? |
|---|---|---|
| Registration Data | Account sign-up | Mandatory |
| KYC / Identity Docs | Pre-withdrawal / on request | Mandatory |
| Financial Transactions | Deposit / withdrawal | Mandatory |
| Gaming Activity | Ongoing platform use | Automatic |
| Technical / Device | Site visit | Automatic |
| Support Communications | When you contact us | As needed |
| Marketing Preferences | Opt-in only | Optional |
luki91 uses the personal data we collect for the following purposes:
luki91 processes your personal data on the following legal bases, depending on the specific processing activity:
Where luki91 processes your data on the basis of legitimate interests, you have the right to object to that processing. See Section 10 for details of your rights.
luki91 does not sell your personal data to any third party. We share personal data only in the following limited and necessary circumstances:
To process your PKR deposits and withdrawals, luki91 shares relevant transaction data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These processors receive only the data necessary to complete the specific transaction and are bound by their own data protection obligations.
luki91 uses third-party KYC and identity verification providers to assist in verifying your identity documents and age. These providers process your identity documents on our behalf under strict data processing agreements and are not permitted to use your data for any purpose beyond the verification task.
luki91 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by law, by the terms of our gaming licence, or in response to a valid legal order. luki91 will only disclose the minimum data necessary to satisfy the relevant legal obligation.
luki91 engages trusted third-party service providers to assist with hosting, analytics, customer support tooling, and other operational functions. These providers act as data processors on luki91's behalf and are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.
In the event of a merger, acquisition, restructuring, or sale of luki91's business or assets, personal data held by luki91 may be transferred to the relevant acquiring entity as part of that transaction. Where such a transfer occurs, luki91 will notify registered players in advance and ensure that appropriate data protection safeguards are in place.
luki91 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. luki91 uses the following categories of cookies:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — login session management, security tokens, load balancing. | No — required for operation |
| Functional | Remember your preferences such as language, display settings, and last visited games. | Yes — via browser settings |
| Analytics | Aggregate, anonymised data on how players navigate the Platform, used to improve performance and UX. | Yes — via cookie preferences |
| Security | Detect and prevent fraudulent activity, bot access, and suspicious login patterns. | No — required for security |
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. luki91 does not use third-party advertising cookies or behavioural targeting technologies.
luki91 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following general retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
luki91 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While luki91 takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure — please ensure your luki91 password is strong and unique, enable two-factor authentication, and never share your login credentials with any third party.
Security Incident? If you suspect that your luki91 account has been accessed without your authorisation, contact our support team immediately at support@luki91.com. We will act swiftly to secure your account and investigate any potential breach.
As a data subject whose personal data is processed by luki91, you hold the following rights in respect of your personal data. luki91 is committed to honouring these rights promptly and without unnecessary friction.
To exercise any of the above rights, please contact our support team at support@luki91.com with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to fulfil it within 30 days. In complex cases, we may extend this period by a further 30 days with prior notice to you.
luki91 will not charge a fee for processing a rights request unless the request is manifestly unfounded or excessive. In such cases, a reasonable administrative fee may apply.
luki91 operates a strict minimum age policy of 21 years. luki91 does not knowingly collect or process personal data from any individual under the age of 21, and any account found to belong to a person under this age will be immediately closed and any funds held in the account will be dealt with in accordance with luki91's Terms & Conditions.
Age verification is a mandatory step in the luki91 KYC process. All players must provide valid government-issued identity documentation confirming that they are 21 years of age or older before any withdrawal will be processed. luki91 reserves the right to request age verification documentation at any time, including at registration.
If you are a parent or guardian and believe that a minor has registered on luki91 or is accessing the Platform, please contact us immediately at support@luki91.com. We take all reports of underage access seriously and will act promptly to investigate and close any accounts that do not meet our age requirements.
Parental Controls: We strongly encourage parents and guardians to make use of internet filtering and parental control software to prevent minors from accessing gambling websites. Please visit our Responsible Gaming page for further guidance and resources.
As luki91 operates under an international gaming licence and engages global technology and service providers, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, luki91 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Privacy Policy.
Appropriate safeguards for international transfers may include: contractual clauses requiring the recipient to protect your data to the applicable standard; transfers to recipients in jurisdictions that maintain data protection standards recognised as adequate; or transfers to recipients that are certified under internationally recognised data protection frameworks.
By using the luki91 Platform and providing your personal data, you acknowledge that your data may be transferred and processed as described in this section. If you have concerns about international data transfers, please contact us at support@luki91.com.
luki91 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or our platform features. When we make material changes to this policy, we will notify registered players by email to the address on file and by displaying a prominent notice on the Platform.
The updated Privacy Policy will take effect from the date specified in the notice. Your continued use of the luki91 Platform after the effective date of any change constitutes your acknowledgement of the updated policy. We recommend reviewing this page periodically to stay informed about how luki91 protects your personal data.
The current version of this Privacy Policy was last updated on 1 January 2026. Previous versions are available on request by contacting our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or about how luki91 processes your personal data, please contact us using the details below. We take all privacy-related enquiries seriously and will respond within 48 hours of receipt.
If you are not satisfied with luki91's response to your privacy concern, you have the right to escalate your complaint to the relevant regulatory authority or to seek independent legal advice. luki91 will cooperate fully with any regulatory investigation into our data processing practices.
For matters specifically related to responsible gaming, self-exclusion, or account closure, please also refer to our Responsible Gaming page, which sets out the full range of player protection tools available on the luki91 Platform.
Your data is protected. Your privacy is respected. Experience cricket betting, live dealer games, Aviator, slots, and more — with instant PKR deposits via JazzCash and EasyPaisa.
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